How to write a résumé using a template
A practical 12-step guide with examples, real tips for popular positions, a skills deep dive, action verbs, common mistakes and career-level variations.
The 12 steps
Choose a template
Choose for reading clarity and the expectations of the role, not decoration. A conservative profession such as law, finance or the public sector usually benefits from a simple one-column layout; a modern two-column layout works well when skills and tools carry the hiring decision. Whatever you pick, a recruiter should find your name, target role and latest job within five seconds.
Add contact information
This block has one job: make contacting you effortless and mistake-free. Use your full name, one professional email address, one phone number with country code if applying abroad, your city, and one relevant profile or portfolio link. Check the destination country rules before adding a photograph, date of birth or other personal details.
Write a target-job headline
The headline positions you for this vacancy in one line: the target role plus a credible specialty. It is the first keyword match a screener sees, so use the employer’s own job title where it truthfully describes you. Skip slogans; “results-driven professional” positions you for nothing.
Write a summary or objective
Three or four compact lines that sell the interview: your level and years of relevant work, your strongest proof of performance, and the connection to what this employer needs. Experienced candidates lead with evidence; students and career changers explain direction and transferable value instead. Every claim here must be backed up further down the page.
Describe experience with results
This section decides the interview. Give each recent role one line of context covering employer, scope and scale, then three to five achievement bullets built on the formula above: a strong verb, the work and its scale, and the commercial, operational or customer result. Give the most space to the last five years and shrink older roles to a line or two.
Add education
Include qualification, subject, institution and completion date, newest first. Students and recent graduates should place education near the top and add relevant modules, projects or distinctions while they are the strongest evidence available. Experienced candidates move it below experience and prune school-level detail once it no longer influences the hiring decision.
Select relevant skills
The skills section is a keyword match and a promise, and it must be both truthful and specific. Choose a focused set requested by the vacancy and supported elsewhere in the résumé, then order it by relevance to the target job, not alphabetically. The skills deep dive further down this page covers hard versus soft skills and how many to list.
Add projects and certifications
Optional sections exist to close evidence gaps and document required credentials. Describe projects with the same result standard as paid work: the problem, your part, the method or tools, and the finished outcome. List certifications with the awarding body and year, prioritising the ones the vacancy names.
Tailor to the vacancy
Recruiters can tell a generic résumé within seconds, and an ATS scores it lower too. Compare the vacancy against your headline, summary, skills and most recent bullets, then move the strongest matching evidence upward and adopt the employer’s precise terminology where it is truthful. Ten focused minutes per application beats fifty identical submissions.
Check ATS readability
Before sending, prove that software can read the file. Copy the exported PDF into a plain-text editor and confirm your name, contact details, headings, employers, dates and bullets appear once and in the intended order. The free ATS checker shows you exactly the profile a parser builds, without uploading anything.
Check country rules
Expectations differ by country: document name, length, language, photo, personal details, signature and file format. What is standard in Germany can look unprofessional in the United States, and the reverse. Confirm the destination’s rules in the country guides before applying, especially for photos and personal data.
Export and proofread
Export a real-text PDF and open it on another device before sending. Check links, dates, line breaks and the filename, then read the whole page twice: once for evidence, asking whether each line would convince a stranger, and once for spelling and consistency.
Achievement bullet formula
Action + work completed + scale or method + result
Real tips for popular positions
The 12 steps stay the same for every job; the evidence that wins interviews does not. Here is what to emphasise for five of the most common target positions.
Operations
Operations hiring managers screen for proof you can run a process at scale: throughput, cost per unit, error rates, on-time performance, staffing and safety. Vague coordination language gets filtered out fast.
- Quantify the operation before your achievements: sites, headcount, shifts, order volume, budget. “Ran a three-shift warehouse with 65 staff and 4,000 orders a day” sets the scale for every bullet that follows.
- Write one bullet per lever you pulled: process redesign, scheduling, vendor negotiation, automation, quality control. Name the method (Lean, Kaizen, 5S, Six Sigma) only if you genuinely used it.
- Show cost and service together. A saving that sacrificed service is not an achievement, so pair every cost figure with the service level you protected.
- Name your systems: WMS, ERP such as SAP, NetSuite or Oracle, planning and BI tools. An ATS searches for these by name.
- Safety and compliance results count: audit scores, incident-rate reductions, certifications kept current.
Sales
A sales résumé is read as a performance record: quota attainment, revenue closed, deal size, pipeline built, ramp time. A sales résumé without numbers reads as a missed quota.
- Lead every role with attainment: “112% of quota (2025), 104% (2024)”. Percentages against target beat raw revenue because they carry their own context.
- Name the motion and the market: inbound or outbound, SMB or enterprise, deal size, cycle length, territory. “Full-cycle B2B SaaS, 30k to 80k contracts, 60-day cycle” tells a hiring manager exactly where you fit.
- Show the top of your funnel too: calls, demos booked, win rate, pipeline coverage. It proves the results were built, not inherited.
- Include awards and rankings: President’s Club, top 10% of 40 reps, fastest ramp in your cohort.
- List your stack (Salesforce, HubSpot, Outreach, LinkedIn Sales Navigator) and any methodology you sold with (MEDDIC, SPIN, Challenger).
Software engineering
Engineering managers scan for your stack, the scale you have worked at and proof you shipped: production systems, users served, performance, reliability. Recruiters scan for keyword matches against the job spec first, so the exact names matter.
- Mirror the posting’s stack truthfully: the languages, frameworks and cloud services you have used in production, not everything touched in a tutorial.
- Attach scale and impact to systems: requests per second, dataset size, users served, latency cut, cost saved, incidents reduced.
- Say which part was yours. “Designed and built the payments retry service” beats “worked on payments”, and interviews will test the claim.
- Keep a projects section only while it adds evidence: juniors show two or three projects with live links and stack; seniors replace them with production impact.
- Skip skill bars and logo walls. A plain grouped list (languages, frameworks, cloud and infrastructure, tools) parses cleanly through an ATS.
Customer service
Employers screen for volume handled, satisfaction and resolution metrics, channel experience and calm escalation handling. Claimed “good communication skills” are ignored; measured service is not.
- State the workload: tickets or calls per day, the channels (phone, chat, email) and the product complexity you supported.
- Use the metrics your industry uses: CSAT, NPS, first-contact resolution, average handle time, quality scores. Even one real number lifts the whole résumé.
- Turn one de-escalation or retention story into a bullet: the situation, what you did, what it saved.
- Name your systems: Zendesk, Salesforce Service Cloud, Intercom, order and billing tools. Tools are searchable keywords.
- If you trained new agents or wrote macros and help-centre articles, say so: that is the bridge to senior and team-lead roles.
Project management
Hiring managers look for delivery: projects landed on time and on budget, the size of what you ran (budget, team, duration), stakeholder management and a recognised method such as Agile, Scrum, PRINCE2 or PMP.
- Give every project a size: budget, team headcount, duration, vendors. “Delivered a $2M ERP rollout across three countries in nine months” is a complete sentence of evidence.
- Show outcomes beyond “delivered on time”: adoption, savings, revenue enabled, risk removed.
- Name your method and tools honestly: Scrum or Kanban, Jira, MS Project or Asana, and certifications (PMP, PRINCE2, CSM) with the year.
- Include one recovery story: a project that was slipping and what you changed to land it. Recovery is the skill managers pay for.
- If your career is project based, list major projects with employer, dates and scale so a recruiter can line them up quickly.
Choosing skills: the deep dive
The skills section is scanned by software for keywords and by people for credibility, so it has to serve both. Aim for eight to twelve specific skills the vacancy actually asks for, each supported by a bullet, project or qualification elsewhere on the page.
Hard skills are teachable, testable abilities: tools, software, methods, languages, licences. They are what an ATS searches for, so use exact names such as “Excel pivot tables”, “AutoCAD” or “IFRS reporting” rather than categories such as “computer skills”.
Communication, leadership and teamwork claims are invisible in a list because every applicant makes them. Show them inside experience bullets instead: “presented monthly results to the board” proves communication better than the word ever will. If the vacancy names one explicitly, include it, but keep listed soft skills to two or three.
Action verbs that earn their place
Start every bullet with a verb that states what you did to the business. Vary them across the page and keep the tense consistent: past for previous roles, present for the current one.
- Delivery: Delivered · Launched · Shipped · Completed · Implemented · Rolled out
- Improvement: Increased · Reduced · Improved · Streamlined · Automated · Accelerated
- Leadership: Led · Directed · Coached · Mentored · Hired · Coordinated
- Creation: Built · Designed · Developed · Created · Wrote · Established
- Analysis: Analysed · Forecast · Modelled · Identified · Evaluated · Diagnosed
Common mistakes that cost interviews
Recruiters reject most résumés in under a minute. These are the patterns that trigger it.
- Duties instead of results
- One résumé for every vacancy
- Walls of text
- Keyword stuffing
- Unexplained gaps and fuzzy dates
- Graphics where data should be
- Typos and inconsistent formatting
- Burying the best evidence
Section order and emphasis by career level
Order sections by their value to the hiring decision. The strongest relevant evidence belongs closest to the top.
- Student résumé
- Graduate résumé
- Junior résumé
- Senior résumé
- Manager résumé
- Director résumé