Community Manager Resume Example and Template
A strong community manager resume shows audience growth metrics, engagement rates, and crisis management examples. Include platforms managed, community size, and any notable campaigns or initiatives.
Hiring managers in this field prioritize empathy, moderation skills, and the ability to turn feedback into product insights. Lead with your biggest community wins.
A complete, realistic Community Manager resume, laid out in an ATS-tested template. The candidate is illustrative: the name, employers and figures were written for this example and identify no real person, so you can copy its structure and wording freely.
Updated September 2026
Also searched as
Senior Community Manager, Community Associate
David Torres: Community Manager
Austin, Texas, United States
Summary
Experienced community manager with 4 years building engaged online communities across platforms. Managed communities totaling 180,000 followers. Increased engagement rates by 45% through strategic content and member incentives. Skilled in crisis communication, member feedback synthesis, and multi-platform moderation.
Work Experience
Senior Community Manager, Techwise Innovations
Feb 2023 – Present. B2B SaaS platform for project management
- Grew Discord community from 8,000 to 35,000 members in 14 months through onboarding programs and weekly engagement events
- Managed Twitter, LinkedIn, and Slack channels; increased engagement rate to 8.2% (industry average 2.1%)
- Created monthly feedback synthesis reports; 12 member suggestions implemented as product features
- Handled 2 crisis situations involving negative press; responses posted within 2 hours, limited issue escalation by 35%
Community Manager, Creative Collective
Jan 2021 – Jan 2023. Online platform for independent designers and artists
- Moderated forums and Slack for community of 45,000 creatives; maintained positive sentiment score of 8.4/10 consistently
- Launched weekly critique sessions and monthly challenges; participation grew from 200 to 1,200 members per event
- Recruited and trained 8 community moderators; reduced response time on member questions from 6 hours to 45 minutes
- Developed community guidelines and onboarding flow; reduced banned members from 2% to 0.1% of active base
Community Associate, Local Social Network
Mar 2020 – Dec 2020. Neighborhood social platform, Austin region
- Managed Twitter and Facebook accounts with 15,000 combined followers; posted daily content and responded to 50+ member inquiries
- Organized 4 local meetup events; attendance grew from 30 to 120 attendees over 8 months
- Monitored community sentiment and flagged escalation issues to management; created resolution protocols for common complaints
- Learned Hootsuite and Sprout Social; created social media calendar and posting schedule
Education
University of Texas at Austin
Bachelor of Arts, Communications. Sep 2016 – May 2020
Skills
Community management, Social media strategy, Discord and Slack moderation, Engagement metrics and analytics, Crisis communication, Customer feedback synthesis, Hootsuite and Sprout Social, Event coordination, Member retention strategies
Languages
English, Spanish
Why this look works
Community managers should choose a template that feels approachable and warm. Your resume should reflect the inclusive, welcoming tone you bring to online spaces. Avoid overly corporate aesthetics; a modern, friendly design signals you understand community culture.
Resume tips for this job
- Include specific platform experience. Discord, Reddit, Slack, and forum management are all different skill sets. Specify which platforms you've worked with.
- Show engagement metrics, not just follower counts. Engagement rate, response time, sentiment score, and member retention are what matter.
- Highlight community initiatives you launched. A successful monthly challenge or mentorship program shows your ability to drive member participation.
Common questions
How much should I emphasize moderation and conflict resolution?
Very much. Moderation is often what makes or breaks community health. If you've successfully handled conflicts, reduced toxic behavior, or implemented policies that improved community tone, lead with that.
What community size should I list if I manage several platforms with different follower counts?
List each platform separately if the numbers are meaningfully different, then give one combined total in your summary. A hiring manager wants to see both scale, such as 180,000 total followers, and platform-specific expertise, such as a 35,000-member Discord versus a 45,000-member forum, since the skills for moderating each differ.